ACTIVE
Q-VALIS Terms and Conditions
- Version
- 1.1
- Version Date
- 2026-09-19
- Effective Date
- 2026-09-22
- Status
- ACTIVE
- SHA-256
- 01a2d54a9380d0f695a9c2f0380de0d0596bfa42a1353ce1e7102b77485f49be
Q-VALIS
TERMS AND CONDITIONS
Version 1.1
Version Date: 19 September 2026
Effective Date:
1. Provider and Scope
1.1. These Terms and Conditions (“Terms”) govern access to and use of the Q-VALIS platform available at q-valis.com, and the purchase, access and use of products and services offered through Q-VALIS. Q-VALIS is a professional platform for regulated-industry training, digital products and professional resources.
1.2. Q-VALIS is operated by:
IC GLOBALTEST OOD
a company incorporated under the laws of the Republic of Bulgaria
UIC: 130370857
VAT No.: BG130370857
Registered office and address: 31 Krushovski vrah str., Ovcha kupel-1 district, Ovcha kupel municipality, 1618 Sofia, Republic of Bulgaria
Email: support@q-valis.com
Business telephone: 0700 20 661
referred to in these Terms as “IC GLOBALTEST”, “Q-VALIS”, “we”, “us” or “our”.
1.3. Q-VALIS is a platform and commercial designation operated by IC GLOBALTEST OOD and is not a separate legal entity.
1.4. Q-VALIS products and services are offered only for purposes related to a customer’s trade, business or profession. A customer may be a legal entity or a natural person purchasing in a professional or business capacity. Products and services are not intentionally offered for private consumer purposes.
1.5. If, notwithstanding the intended professional and business-use model, a customer is legally classified as a consumer (“Consumer”) under applicable mandatory law, all rights and protections that cannot lawfully be excluded remain unaffected. A professional-purpose declaration is evidence of the stated purpose of the purchase; it does not override the customer’s legal classification or constitute a waiver of mandatory rights. Consumer-law provisions in these Terms operate as mandatory-law safeguards where applicable, not as an offer of products for private consumer use.
1.6. These Terms apply to all Q-VALIS products and services unless specific terms stated on the relevant Product Page expressly provide otherwise.
2. Q-VALIS Products
2.1. Q-VALIS may offer, among others, the following categories of products:
a) Courses;
b) Document Systems;
c) Practical Tools;
d) Technical Guides; and
e) Other Digital Products and Services.
2.2. The precise characteristics of each product are stated on its Product Page. Depending on the product, this information may include its scope, contents, version, Version Date, language, access period, downloadable materials, technical requirements, assessment requirements, licence conditions and other relevant characteristics.
2.3. The Product Page applicable at the time an order is placed forms part of the contractual information relating to that order.
2.4. Q-VALIS maintains historical records of product versions and commercial information so that the version and characteristics applicable to a particular purchase can subsequently be identified.
3. Product Versions
3.1. Every Q-VALIS product is identified by a Product Version and a Version Date.
3.2. The customer purchases the specific Product Version identified at the time of the order.
3.3. A subsequent new or materially revised Product Version does not automatically form part of an earlier purchase.
3.4. Unless expressly stated otherwise on the relevant Product Page, the purchase of one Product Version does not entitle the customer to future versions, editions or material upgrades.
3.5. Q-VALIS may make technical corrections, security updates, corrections of errors, repairs of broken functionality or other changes necessary to maintain the purchased product in conformity with the contract or applicable mandatory law. Such actions do not constitute an entitlement to a new Product Version.
3.6. Where applicable mandatory law requires updates necessary to maintain conformity of digital content or a digital service, such mandatory rights are not restricted by this Section.
3.7. A new material Product Version applies to purchases made after that version becomes effective. Previous purchases remain historically associated with the Product Version purchased at the time of the relevant order.
4. Personal Accounts
4.1. Every Q-VALIS user account is a personal account belonging to a natural person.
4.2. Legal entities do not create shared user accounts. They access organisational functionality through personal accounts of authorised individuals associated with the relevant Organisation.
4.3. A person who already has a Q-VALIS account must use that existing account and must not create another account solely because that person subsequently receives an invitation or access through an Organisation.
4.4. Accounts are personal and may not be shared.
4.5. Account credentials must be kept confidential. A user must not permit another person to use the account, complete a Course, take an assessment or otherwise act as the account holder.
4.6. Users must provide accurate information and maintain an up-to-date email address.
4.7. Q-VALIS is intended only for persons aged 18 years or older. A person under 18 years of age may not create or use a Q-VALIS account.
5. Organisations
5.1. A legal entity may be represented in Q-VALIS by authorised natural persons using their personal accounts.
5.2. Organisation functionality may permit authorised representatives to manage purchases, licences, Course seats, invitations, billing-related information and other functions made available by Q-VALIS.
5.3. Internal Organisation permissions do not confer any administrative rights over Q-VALIS itself.
5.4. Q-VALIS system administration is separate from Organisation access and is reserved to authorised Q-VALIS system administrators.
6. Orders and Formation of the Contract
6.1. To place an order, the customer must provide the information requested at checkout and complete all mandatory confirmations applicable to the relevant product, including confirmation of the professional or business purpose of the purchase. A person purchasing on behalf of an Organisation must confirm their authority to do so and the Organisation’s business purpose. Such confirmations do not waive mandatory rights. The contract language is English.
6.2. For a paid product, submission of an order does not by itself mean that a contract has been completed.
6.3. Unless expressly stated otherwise, the contract is concluded when:
a) the applicable mandatory checkout information and confirmations have been completed;
b) Q-VALIS receives authoritative confirmation that the payment has been successfully completed; and
c) Q-VALIS accepts and records the order.
6.4. The customer receives electronic confirmation of the completed order.
6.5. For an order with a final payable price of EUR 0, including a valid 100% complimentary or promotional order, no payment is required. The contract is concluded when the completed order is accepted and recorded by Q-VALIS.
6.6. An unsuccessful, cancelled, expired or otherwise unconfirmed payment does not create a right of access to a paid product.
7. Prices, Taxes and Promotions
7.1. The price applicable to an order is the price displayed by Q-VALIS for the relevant product at the time the order is completed.
7.2. Prices displayed to customers include VAT where applicable. The applicable tax treatment and final amount payable are determined in accordance with applicable law and are shown during checkout and/or on the applicable accounting document.
7.3. Q-VALIS may change prices for future purchases at any time. A subsequent price change does not modify the price of an already concluded contract.
7.4. Q-VALIS may offer promotional prices, promotional codes, automatic promotions, volume discounts and other commercial incentives.
7.5. A promotion may be subject to conditions including an effective period, specific products or Product Versions, minimum quantities, a maximum number of uses or other conditions stated when the promotion is offered.
7.6. Promotions and discount mechanisms are not combined unless Q-VALIS expressly states otherwise.
7.7. An invalid, expired, disabled, exhausted or otherwise inapplicable promotional code does not create a right to the corresponding discount.
7.8. A customer is not entitled to reimbursement of a price difference solely because the product becomes cheaper or is included in a later promotion after the customer’s purchase.
7.9. Q-VALIS maintains historical commercial records of promotions and completed redemptions.
8. Payment
8.1. Customers may use the payment methods made available at checkout.
8.2. Available payment methods may differ depending on the customer, country, product, transaction or technical availability.
8.3. Payment processing may be performed by independent third-party payment service providers.
8.4. Q-VALIS does not itself store full payment-card credentials where those credentials are processed directly by an external payment provider.
8.5. A payment is considered successful only after the relevant payment provider has provided authoritative confirmation of successful payment.
9. Invoices
9.1. IC GLOBALTEST OOD issues an invoice for each completed paid purchase, whether the customer is a natural person or a legal entity. For a transaction with a final payable amount of EUR 0, no invoice is issued unless required by applicable law or the circumstances of the transaction.
9.2. The customer must provide accurate billing information.
9.3. The invoice is issued and provided electronically to the email address supplied by the customer within the period required by applicable law.
9.4. The technical method by which an invoice is generated or delivered may change without affecting the customer’s right to receive the applicable accounting document.
10. Supply and Access
10.1. Digital products are supplied without undue delay after conclusion of the contract unless a different supply or activation arrangement is expressly stated on the Product Page.
10.2. A digital product is considered supplied when the digital content, download facility or means of access is made available to the customer, or when the relevant digital service becomes accessible.
10.3. The delivery and access model depends on the relevant product category.
10.4. Courses are accessed through Q-VALIS for the access period stated on the applicable Product Page.
10.5. Document Systems and downloadable Practical Tools are made available for download and/or through the applicable personal or Organisation area.
10.6. Technical Guides may be read through Q-VALIS and may also be downloaded in PDF format unless otherwise stated for a specific Guide.
10.7. Other Digital Products and Services are provided in the manner described on their respective Product Pages.
11. Courses
11.1. Course access is personal.
11.2. A natural person may purchase a Course for their own account for purposes related to their trade, business or profession.
11.3. A legal entity may purchase multiple Course seats and allocate those seats to identified individual learners.
11.4. Each learner must use their own personal Q-VALIS account.
11.5. Where an Organisation invites a person whose email address is already associated with an existing Q-VALIS account, that person must sign in to the existing account. A second account is not required.
11.6. An Organisation Course seat may be reassigned before the learner’s first valid learning activity, subject to the applicable Product Page and Organisation rules.
11.7. Once valid learning activity has commenced, the Course seat becomes personal and non-transferable.
11.8. A person who already has an active learning lifecycle for a particular Course may not purchase another active learning lifecycle for that same Course through the same personal account.
11.9. Where an Organisation subsequently allocates a seat for the same Course to a person who already has active access, Q-VALIS may associate the new commercial source with the existing learning access rather than create a duplicate learning lifecycle.
11.10. Commercial evidence relating to the personal purchase, Organisation purchase or seat remains historically recorded even where no duplicate learning lifecycle is created.
12. Course Access Period and Repurchase
12.1. A Course is available for the period stated on its Product Page, calculated from the applicable individual activation date unless stated otherwise.
12.2. When the access period expires, access to the Course may cease.
12.3. If a learner has not completed the Course before expiry and subsequently purchases the Course again, the new purchase creates a new learning lifecycle.
12.4. In that case, previous incomplete module progress and assessment progress are not carried forward into the new learning lifecycle.
12.5. The former lifecycle remains preserved as historical evidence where required.
12.6. A learner who has successfully completed a Course may subsequently purchase that Course again.
12.7. A new purchase after successful completion creates a new learning lifecycle. The learner must complete the applicable modules and assessment requirements again.
12.8. Successful completion of the new lifecycle may result in a new Certificate of Achievement with a new unique certificate number and issue date.
12.9. Previous certificates and learning records remain unchanged.
13. Course Completion and Assessments
13.1. The requirements for completion of each Course are stated on the applicable Product Page.
13.2. Such requirements may include completion of specified learning modules, activities, assessments and other requirements.
13.3. Assessment rules, including the number of questions, passing threshold, attempt policy and repeat-learning requirements, are those specified for the relevant Product Version.
13.4. Course access, assessment history and completion records are personal to the learner.
13.5. A person may not permit another individual to complete learning activities or assessments on their behalf.
13.6. Attempts to manipulate an assessment, obtain unauthorised access to the question bank, circumvent assessment controls or use automated mechanisms to falsify learning activity are prohibited.
14. Certificates
14.1. Where a Course provides for a certificate, a Q-VALIS Certificate of Achievement is issued only after the learner has satisfied the applicable completion requirements.
14.2. The certificate may include the learner’s name, Course title, Product Version, Version Date, issue date, unique certificate number and other relevant credential information.
14.3. Certificates may be supplied as downloadable PDF documents and may include a QR code or online Q-VALIS verification reference.
14.4. A Certificate of Achievement records completion of the specified Q-VALIS Course and the applicable completion requirements.
14.5. A Q-VALIS Certificate of Achievement does not itself constitute:
a) a state-recognised academic degree;
b) a professional licence or legal authorisation to practise a regulated profession;
c) accreditation of the learner;
d) a guarantee that an employer, competent authority or regulator will recognise the Course for a particular purpose; or
e) proof of competence beyond the scope of the Course completed.
14.6. Online verification is provided while Q-VALIS maintains the applicable verification service. Q-VALIS does not undertake to operate an online verification service indefinitely.
14.7. The discontinuation of online verification does not by itself invalidate a lawfully issued certificate PDF.
15. Organisation Visibility of Course Activity
15.1. An Organisation that has purchased Course seats may receive information necessary to manage the training it has purchased.
15.2. Such information may include seat allocation, invitation status, activation status, completion status, relevant dates and certificate issuance or verification information.
15.3. Unless otherwise required by law or expressly authorised, an Organisation does not receive:
a) the learner’s individual assessment answers;
b) specific incorrect answers;
c) detailed assessment-attempt history;
d) private feedback submitted to Q-VALIS; or
e) information about unrelated personal purchases or Courses not purchased by that Organisation.
15.4. Q-VALIS system administrators may access broader operational and compliance information where necessary for platform operation, security, customer support, legal compliance and evidence management.
16. Document Systems
16.1. A Document System may contain editable procedures, templates, forms, registers, tools or other materials intended to be adapted by the customer.
16.2. A natural person purchasing a Document System receives a licence for their own professional or business use as described on the Product Page, and not for private consumer use.
16.3. A legal entity purchasing a Document System receives a licence for use within one specific legal entity only.
16.4. The licence does not automatically extend to parent companies, subsidiaries, sister companies or other companies within the same corporate group.
16.5. A licensed legal entity may, where appropriate to the product:
a) edit and adapt the supplied documents;
b) incorporate its own name, logo, document numbering and internal responsibilities;
c) incorporate adapted documents into its own management or quality system;
d) make the internal copies reasonably necessary for its own operations; and
e) provide relevant adapted documents to employees, auditors, customers, competent authorities or regulators where necessary for the organisation’s legitimate activities.
16.6. The customer may remove Q-VALIS branding from working or adapted versions used as the customer’s own controlled internal documents.
16.7. Removal of Q-VALIS branding from an adapted internal document does not transfer copyright or ownership of the original Q-VALIS template or system.
17. External Consultants
17.1. A legal entity holding a valid organisational licence may permit an external consultant or contractor to access relevant licensed materials where this is reasonably necessary for work performed solely for that legal entity.
17.2. Such access does not grant the consultant an independent licence.
17.3. The consultant may not retain the Q-VALIS product as their own reusable template, use it for another client, sell it, sublicense it, publish it or develop a competing commercial template product from the licensed materials.
17.4. The purchasing legal entity remains responsible for ensuring that external persons to whom it provides access comply with the applicable licence restrictions.
18. Technical Guides
18.1. Technical Guides are Q-VALIS professional publications.
18.2. Unless otherwise stated on the Product Page, a purchased Technical Guide may:
a) be read within Q-VALIS; and
b) be downloaded in PDF format.
18.3. A Technical Guide purchased by a natural person may be used by that purchaser for purposes related to their trade, business or profession.
18.4. A Technical Guide purchased by a legal entity may be used internally within that specific legal entity.
18.5. Technical Guides may not be rebranded, republished, resold or presented as publications authored by the customer.
18.6. The customer may cite or use the Guide internally to the extent permitted by applicable copyright law and these Terms but does not acquire ownership of the Guide.
19. Practical Tools
19.1. Practical Tools may include editable files, calculators, forms, software-enabled documents or other functional digital resources.
19.2. The permitted use, technical requirements, editability and licence conditions of a Practical Tool are stated on its Product Page.
19.3. Where a Practical Tool is intended to be adapted by the customer, the customer may make such adaptations within the scope of the applicable licence.
19.4. Unless expressly stated otherwise, the purchase does not transfer intellectual-property ownership in the underlying Q-VALIS product or methodology.
20. Licence Duration for Downloaded Products
20.1. Unless otherwise stated on the relevant Product Page, the lawful purchaser of a downloadable Document System, Practical Tool or downloadable Technical Guide receives a perpetual licence to use the specific Product Version purchased, subject to these Terms.
20.2. Expiry or discontinuation of platform access does not require the customer to delete a lawfully downloaded copy where the applicable licence is perpetual.
20.3. The continued availability of a download in the Q-VALIS Portal is separate from the customer’s right to retain a copy already lawfully downloaded.
20.4. This Section does not apply to Courses or other products whose principal subject matter is time-limited platform access.
21. Licence Restrictions
21.1. Unless expressly permitted by these Terms or the relevant Product Page, the customer may not:
a) resell, sublicense or commercially redistribute a Q-VALIS product;
b) make the original product available as a template package to third parties;
c) publish the full product publicly;
d) use a licence purchased for one legal entity to implement the product in another independent legal entity;
e) claim authorship or ownership of the original Q-VALIS product; or
f) use Q-VALIS materials to create and commercially distribute substantially reproduced competing products.
21.2. Rights granted to a customer may not be transferred to another natural or legal person without the prior express consent of IC GLOBALTEST OOD.
21.3. This restriction does not prevent:
a) permitted internal organisational use;
b) permitted involvement of an external consultant under Section 17; or
c) reassignment of an unactivated Course seat where the applicable Course rules permit it.
22. Intellectual Property
22.1. All intellectual-property rights in Q-VALIS, including its original Courses, Technical Guides, Document Systems, Practical Tools, platform content, design elements, trademarks, logos, methodologies, assessments and original materials, remain with IC GLOBALTEST OOD or the relevant rights holder.
22.2. Purchase of a product grants only the licence expressly provided by these Terms and the applicable Product Page.
22.3. No purchase constitutes an assignment of copyright, trademark rights or other intellectual-property rights unless expressly agreed in writing.
23. Regulatory and Professional Use
23.1. Q-VALIS products are professional training, implementation, documentation and information resources.
23.2. Customers are responsible for determining whether a product is appropriate for their own organisation, operations, quality system, products, processes and applicable regulatory environment.
23.3. Document Systems, templates and similar products are intended to be reviewed and adapted before implementation.
23.4. Purchase of a Q-VALIS product does not transfer the customer’s regulatory, professional, quality or managerial responsibilities to IC GLOBALTEST OOD.
23.5. Q-VALIS does not guarantee that the use of a product, without appropriate customer assessment and implementation, will by itself establish compliance with GMP, ISO/IEC 17025 or any other regulatory, statutory or quality-system requirement.
23.6. Q-VALIS does not replace the responsibilities of the customer’s management, Quality Assurance, Qualified Person, laboratory management, validation personnel or other responsible functions.
23.7. No Q-VALIS product constitutes a guarantee that a regulator, accreditation body, auditor, customer or other third party will accept a particular implementation or interpretation.
24. Regulatory Review Date and Future Changes
24.1. Q-VALIS professional products may display a Version Date, regulatory review date or similar indication of the point in time at which the product was prepared or reviewed.
24.2. Laws, regulatory requirements, standards, guidance and regulatory expectations may subsequently change.
24.3. Unless mandatory law requires otherwise, the customer is responsible for checking whether subsequent regulatory or legal developments affect the continued suitability of an older Product Version.
24.4. A newly published Product Version reflecting later developments is a separate version and must be purchased separately unless Q-VALIS expressly provides otherwise.
25. Customer-Provided Content
25.1. Where Q-VALIS permits customers to upload files, enter data, provide text or otherwise submit their own content, ownership of that customer content remains with the customer or the relevant rights holder.
25.2. The customer grants Q-VALIS only the rights reasonably necessary to process that content for the purpose of providing the requested Q-VALIS functionality.
25.3. Q-VALIS does not acquire a general right to use customer content for unrelated marketing, product development or commercial purposes solely because it has been submitted through the platform.
25.4. The customer is responsible for ensuring that it has lawful authority to provide any submitted content and must not unlawfully submit confidential, personal, proprietary or third-party information.
25.5. Processing of personal data is governed additionally by the Q-VALIS Privacy Notice.
26. Right of Withdrawal
26.1. Q-VALIS is intended for professional and business use as stated in Section 1. If a customer nevertheless qualifies as a Consumer under applicable law, the customer has the statutory right of withdrawal from a distance contract unless and to the extent a statutory exception applies. The professional-purpose declaration does not itself remove that right.
26.2. Detailed information concerning the right of withdrawal, its exercise and applicable exceptions is provided in the Q-VALIS Withdrawal & Refund Policy / Right of Withdrawal Information, which forms part of the applicable pre-contractual information.
26.3. Certain Q-VALIS products constitute digital content supplied without a tangible medium or digital services capable of being supplied immediately.
26.4. Where immediate supply during the statutory withdrawal period is requested or offered, Q-VALIS may require the Consumer to provide any express request, consent and acknowledgement required by applicable law.
26.5. Where applicable law provides that the right of withdrawal is lost after supply of digital content begins, such loss occurs only where all mandatory statutory requirements for that exception have been satisfied.
26.6. Where the applicable contract is legally treated as a service rather than digital content, the statutory rules applicable to commencement and completion of services during the withdrawal period apply.
26.7. Nothing in these Terms removes or restricts a mandatory statutory right of withdrawal.
27. Conformity of Digital Content and Digital Services
27.1. If mandatory consumer law nevertheless applies under Section 1.5, Q-VALIS will provide digital content and digital services in conformity with the contractual and statutory requirements applicable to them.
27.2. If applicable digital content or a digital service is not supplied or lacks conformity, the Consumer is entitled to the remedies provided by applicable law.
27.3. Depending on the circumstances and applicable law, such remedies may include bringing the product or service into conformity, a proportionate reduction in price or termination of the contract.
27.4. Q-VALIS must be given the opportunity to bring a remediable lack of conformity into conformity where applicable law permits this.
27.5. Nothing in these Terms restricts mandatory consumer remedies.
28. Technical Problems and Refunds
28.1. A technical problem does not automatically result in an immediate refund.
28.2. Where a customer reports a technical problem attributable to Q-VALIS, Q-VALIS may first attempt to remedy the problem, including by restoring access, providing a replacement download, correcting a corrupted file or restoring relevant functionality.
28.3. If a material problem attributable to Q-VALIS cannot be remedied within the period required by applicable law or otherwise gives rise to statutory remedies, the customer retains all rights provided by applicable law, including any applicable right to price reduction, termination or reimbursement.
28.4. The following do not, by themselves, constitute a technical defect attributable to Q-VALIS:
a) the customer subsequently deciding that the product is no longer needed;
b) subjective dissatisfaction unrelated to a lack of contractual conformity;
c) the customer finding a Course more difficult than expected where its requirements were accurately disclosed; or
d) incompatibility resulting solely from a customer environment that does not meet technical requirements clearly disclosed before purchase, subject always to mandatory consumer law.
29. Technical Requirements
29.1. Relevant technical requirements are stated on the applicable Product Page.
29.2. The customer is responsible for ensuring that their technical environment meets clearly disclosed requirements.
29.3. Q-VALIS may require a current browser, JavaScript, cookies, a stable internet connection, PDF-reading capability or other technology appropriate to the particular product.
29.4. Where mandatory consumer law applies, this Section does not limit Q-VALIS obligations concerning compatibility, functionality, accessibility, continuity, security or other statutory conformity requirements.
30. External Resources
30.1. Q-VALIS content may refer or link to third-party websites, legislation, guidance, publications, standards or other external resources.
30.2. Q-VALIS does not control the continued availability or subsequent content of independent third-party resources.
30.3. A third party changing or removing an external webpage or URL does not by itself constitute a defect in Q-VALIS.
30.4. Where Q-VALIS becomes aware of a materially broken or incorrect reference, it may correct the reference as appropriate.
31. Platform Changes
31.1. Q-VALIS may develop, modify, improve or reorganise its platform, including its interface, Portal structure, navigation, technical architecture and non-material functionality.
31.2. A customer does not acquire a contractual right to a particular button position, layout, menu structure or other non-material interface characteristic.
31.3. Platform changes must not unlawfully deprive a customer of contractual rights already acquired.
31.4. Material modifications to digital content or digital services supplied over a period of time remain subject to any mandatory requirements and remedies provided by applicable law.
32. Availability and Maintenance
32.1. Q-VALIS does not provide a contractual 100% availability guarantee or service-level agreement unless expressly agreed separately.
32.2. Q-VALIS may be temporarily unavailable due to maintenance, deployment, updates, security work, emergency technical intervention, infrastructure failure or other legitimate technical reasons.
32.3. Where reasonably possible, Q-VALIS may provide advance notice of a significant planned interruption.
32.4. Short or insignificant temporary interruptions do not automatically create a right to reimbursement or extension.
32.5. Material interruption affecting the customer’s contractual access remains subject to the customer’s rights under the contract and applicable mandatory law.
33. Third-Party Infrastructure and Events Beyond Reasonable Control
33.1. Q-VALIS may rely on third-party infrastructure, hosting, communications, payment and other service providers.
33.2. IC GLOBALTEST OOD is not responsible for delay or temporary inability to perform caused by events outside its reasonable control, including significant infrastructure or internet outages, cyberattacks, natural disasters, actions of public authorities or comparable events, to the extent permitted by applicable law.
33.3. This Section does not remove any customer right or IC GLOBALTEST OOD obligation that cannot lawfully be excluded.
34. Suspension and Restriction of Access
34.1. Q-VALIS may reasonably restrict or suspend an account or product access where there is evidence of:
a) account sharing or impersonation;
b) unauthorised redistribution or resale of Q-VALIS products;
c) attempted circumvention of payment or access controls;
d) fraudulent payment activity or abusive chargeback behaviour;
e) serious breach of licence terms;
f) malicious or abusive use of the platform;
g) conduct threatening platform security or integrity; or
h) another material breach of these Terms.
34.2. Where a breach can reasonably be remedied and immediate action is not necessary, Q-VALIS may first notify the customer and provide an opportunity to remedy it.
34.3. Q-VALIS may act immediately where fraud, security, serious misuse or another material risk requires immediate intervention.
34.4. Suspension under this Section does not affect rights that cannot lawfully be restricted.
35. Prohibited Technical Conduct
35.1. Users must not:
a) attempt unauthorised access to another account, administrative system or protected platform area;
b) bypass access, payment or security controls;
c) perform unauthorised bulk scraping or extraction of protected content;
d) introduce malware or malicious code;
e) attack or deliberately impair platform availability or security;
f) manipulate learning or assessment systems;
g) attempt to extract or reconstruct protected assessment question banks; or
h) use the platform in a manner that materially interferes with other users.
35.2. Legitimate use of ordinary browsers, authorised downloads, accessibility tools and normal user functionality is not prohibited by this Section.
35.3. Any restriction on reverse engineering applies only to the extent such restriction is lawful under applicable mandatory law.
36. Marketing Communications
36.1. Marketing communications are optional.
36.2. Q-VALIS may request separate consent to send information about new products, Courses, Document Systems, Practical Tools, Technical Guides, promotions and other Q-VALIS developments.
36.3. Marketing consent is not a condition for creating an account or completing a purchase unless otherwise lawfully required for a particular optional feature.
36.4. Marketing consent is not preselected.
36.5. A user may withdraw marketing consent at any time using the available Communication Preferences and/or unsubscribe mechanism.
36.6. Withdrawal of marketing consent does not prevent necessary transactional communications, including account verification, password-security notices, purchase confirmations, invitations, access information, certificate communications and other messages necessary to provide the contracted service.
37. Support and Complaints
37.1. Customers may contact Q-VALIS:
a) through the Support functionality available in the Personal Portal where available; or
b) by email at support@q-valis.com.
37.2. A complaint should identify the relevant customer, product or order and describe the issue sufficiently to allow investigation.
37.3. Q-VALIS will review complaints within the period required by applicable law.
37.4. Submission of a complaint does not by itself create an automatic entitlement to a refund.
37.5. Applicable statutory complaint and consumer-protection rights remain unaffected.
38. Account Closure and Data Retention
38.1. A user may request closure of their Q-VALIS account in accordance with the functionality and procedures made available by Q-VALIS.
38.2. Account closure does not necessarily require immediate deletion of every record associated with the account.
38.3. IC GLOBALTEST OOD may retain information where retention is required or permitted for purposes including:
a) accounting and taxation;
b) evidence of contracts and purchases;
c) consent and legal-document evidence;
d) certificate issuance and verification history;
e) security and fraud prevention;
f) establishment, exercise or defence of legal claims; or
g) compliance with another legal obligation.
38.4. Personal data not required to be retained may be deleted or anonymised in accordance with the Q-VALIS Privacy Notice and applicable law.
39. Electronic Records
39.1. Q-VALIS maintains electronic records relevant to platform operation and transactions.
39.2. Such records may include registration, verification, acceptance of Terms and other declarations, orders, payments, product access, Organisation invitations and seats, Course activity, assessment activity, certificates and transactional communications.
39.3. Q-VALIS may maintain immutable historical snapshots and timestamps relating to such events.
39.4. Such electronic records may be relied upon as evidence of actions performed through Q-VALIS to the extent permitted by applicable law.
39.5. Nothing in this Section makes Q-VALIS records legally conclusive or incapable of challenge where applicable law provides otherwise.
40. Errors in Prices or Product Information
40.1. Q-VALIS may correct an obvious technical, typographical or other manifest error in a price, product description or other information.
40.2. An obvious error does not entitle Q-VALIS to retroactively increase the price of an otherwise valid order merely because Q-VALIS later prefers a higher price.
40.3. Where an order has been affected by a manifest error that prevents lawful or reasonable performance on the erroneous terms, Q-VALIS will notify the customer and address the transaction in accordance with applicable law.
40.4. Where required, sums already paid in relation to a cancelled erroneous order will be reimbursed.
41. Discontinuation of a Product Version
41.1. Q-VALIS may cease offering a Product Version for new purchases.
41.2. Discontinuing sales of a Product Version does not automatically terminate unexpired contractual access already purchased for that version.
41.3. Existing customers may continue to access that version for the applicable contractual period unless continued supply becomes unlawful, impossible or subject to another compelling reason recognised by applicable law.
41.4. Where early discontinuation materially affects an existing paid contractual right, Q-VALIS will provide the remedy required by the contract and applicable law.
42. Discontinuation, Transfer or Sale of Q-VALIS
42.1. IC GLOBALTEST OOD does not undertake to operate Q-VALIS indefinitely.
42.2. If Q-VALIS or a material part of the platform is to be permanently discontinued, affected registered users will be notified in advance at the email address associated with their account where reasonably possible and legally required.
42.3. The notice will state the intended discontinuation date and provide a reasonable period during which users may access their accounts and download materials that are then available for download, including purchased downloadable products and certificates where applicable.
42.4. After the notified discontinuation date, access to Q-VALIS, Personal Portal, online content, account history, downloadable resources and online certificate verification may cease.
42.5. Existing paid rights that remain unfulfilled at the time of discontinuation will be addressed in accordance with the applicable contract and mandatory law.
42.6. Q-VALIS, the relevant business or platform operations may be sold, transferred or reorganised.
42.7. Where another operator or legal successor continues the service, users may be notified of the change and of any legally relevant consequences for their contractual relationship and personal data.
42.8. A transfer or sale does not by itself authorise the removal of mandatory customer rights.
43. Responsibility for Use of Products
43.1. Customers remain responsible for decisions made using Q-VALIS materials.
43.2. Where the customer adapts, modifies or implements a Document System, Practical Tool, Technical Guide or other professional product, the customer is responsible for the resulting implementation.
43.3. Q-VALIS is not responsible for changes made by the customer after delivery of an original product, except to the extent liability arises under mandatory law.
43.4. Customers must apply their own competent review and approval processes before using adapted materials in regulated operations.
44. Liability
44.1. Nothing in these Terms excludes or restricts any liability that may not lawfully be excluded or restricted.
44.2. IC GLOBALTEST OOD remains responsible for performance of its contractual and statutory obligations.
44.3. Q-VALIS professional materials do not constitute a transfer of the customer’s legal, professional, regulatory or organisational responsibility.
44.4. IC GLOBALTEST OOD is not responsible merely because a regulator, auditor, accreditation body, employer, customer or other third party adopts a different professional or regulatory interpretation, provided the Q-VALIS product itself was supplied in conformity with the applicable contract and law.
44.5. Liability in each case is determined in accordance with these Terms and applicable law.
45. Privacy and Cookies
45.1. Processing of personal data through Q-VALIS is governed by the current Q-VALIS Privacy Notice.
45.2. Information concerning cookies and similar technologies is provided in the applicable Q-VALIS Cookie Policy or cookie information.
45.3. The Privacy Notice and Cookie Policy are version-controlled independently from these Terms.
46. Changes to These Terms
46.1. These Terms are version controlled.
46.2. Each published version has a version number and effective date.
46.3. A purchase is historically associated with the Terms and other legal-document versions applicable at the time of that purchase.
46.4. Publication of a later version of these Terms does not by itself retroactively amend a contract already concluded under an earlier version.
46.5. Q-VALIS may require acceptance of a later version for future purchases, future registrations, future platform use or another applicable context where lawful and appropriate.
46.6. Previous published versions are retained by Q-VALIS as historical evidence.
47. Official Communications
47.1. The official Q-VALIS support contact is:
support@q-valis.com
47.2. Q-VALIS may send contractual, transactional, security and other service-related communications to the email address associated with the user’s account or supplied for the relevant transaction.
47.3. Users are responsible for maintaining a valid and current email address.
47.4. Electronic notices are considered delivered subject to applicable law and the relevant technical delivery evidence.
48. Language
48.1. The language of contracts concluded through Q-VALIS is English. Q-VALIS, its products and its contractual and legal documentation are provided in English only.
48.2. Q-VALIS does not provide translated contractual or legal documentation. This language arrangement does not restrict any information or language requirement that applies under mandatory law.
49. Governing Law and Disputes
49.1. These Terms and contracts concluded through Q-VALIS are governed by the laws of the Republic of Bulgaria.
49.2. This choice of law does not deprive a customer of any mandatory rights or protections that cannot lawfully be excluded.
49.3. The parties should first attempt to resolve a dispute through reasonable direct communication where appropriate.
49.4. Any unresolved dispute is submitted to the competent court determined in accordance with applicable law.
49.5. Nothing in these Terms restricts a Consumer’s mandatory rights concerning applicable law, jurisdiction or statutory dispute-resolution mechanisms.
50. Entire Agreement and Contractual Documents
50.1. Subject to mandatory law, the contract relating to a particular Q-VALIS purchase comprises:
a) these Terms;
b) the applicable Product Page and product information as presented at the time of the order;
c) any specific licence or special product conditions expressly incorporated into the purchase;
d) applicable checkout information and declarations; and
e) other contractual information expressly incorporated into the transaction.
50.2. General advertising, social-media communications and informal communications do not by themselves amend these contractual documents, subject to any legal effect that mandatory law gives to pre-contractual or public statements.
51. No Waiver
51.1. Failure or delay by IC GLOBALTEST OOD in exercising a contractual right in a particular case does not constitute a permanent waiver of that right.
51.2. A decision not to enforce a provision in one specific circumstance does not prevent enforcement in another appropriate circumstance.
52. Severability
52.1. If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be treated accordingly to the extent required by applicable law.
52.2. The remaining provisions continue to apply to the extent they can operate independently.
53. Headings and Interpretation
53.1. Section headings and numbering are provided for convenience and organisation.
53.2. Headings do not independently limit or expand the substantive meaning of the provisions to which they relate.
54. Contact
Questions, support requests and complaints concerning Q-VALIS may be sent to:
IC GLOBALTEST OOD
Q-VALIS
Website: q-valis.com
Email: support@q-valis.com
Business telephone: 0700 20 661
Primary written support contact: support@q-valis.com
Registered office: 31 Krushovski vrah str., Ovcha kupel-1 district, Ovcha kupel municipality, 1618 Sofia, Republic of Bulgaria
UIC: 130370857
VAT No.: BG130370857
END OF TERMS AND CONDITIONS — VERSION 1.1